Returns & exchanges
How do I return an item(s)?
To return an item(s), please include the packaging slip that you received with your parcel and indicate the reason for the return. Send the returned item(s) to the postal address below. Goods must be returned within 2 weeks of order date – unworn and unwashed. We will credit your original method of payment, excluding delivery (unless goods are faulty or not as ordered), or we can also hold a credit against your membership for future purchases if chosen. For whatever reason a return is accepted beyond 180 days from initial payment, Paypal return fees and restocking fees will apply.
National Distribution Office:
Southern Stars Saddlery, 59 Ross Watt Rd, Gisborne, Victoria, 3437, AUSTRALIA.
Head Office Postal Address:
Southern Stars Saddlery, PO Box 1467, Osborne Park, Western Australia 6017, AUSTRALIA.
Please note that Southern Stars Saddlery does not permit the return of or offer refunds for products that have been customised to your personal specifications.
Southern Stars Saddlery recommends that you:
1. Use a carrier that offers shipment tracking for all returns
2. Either insure your package for safe return or declare the full value of the shipment so that you are completely protected if the shipment is lost or damaged in transit.
If you choose not to follow both these recommendations, you will be responsible for any loss or damage to the product during shipping. Please enquire with your carrier about the waiting period for activating a tracking search for lost shipments to ensure that you do not invalidate the terms of refund or return.
How can I exchange a product(s)?
If you would like to exchange colour or style, please follow the same instructions as above indicating your requirements, and include payment details for re-delivery within Australia. For overseas exchanges cost will be at original freight charge. If possible, please include an alternative as we may have sold out of your first choice. Please do not re-use our postage bag.
Refunds and exchanges are processed within 48 hours of receipt. Make sure your name, address, phone number and instructions are clearly indicated. Send to: 59 Ross Watt Rd, Gisborne, Victoria, 3437.
What do I need to know about refund cheques?
All refunds can be held in credit against your membership for future purchases if requested. On the occasion we may owe you an amount it is our policy to hold this amount and deduct it from your next order. You may request a refund cheque for the amount owing at any time by emailing customer service on firstname.lastname@example.org or call (08) 6380 1444.
A last word on returns and exchanges…
All colours of garments are reproduced as accurately as possible, however a slight variation may occur in colour and size specifications. Colours may appear slightly different via this web site due to computer picture resolution and individual monitor settings.
Special offers are available until stocks sell out.
When ordering by mail/fax, if all items requested have sold out you will be notified by email.